We’re here to help. Whether you have a question about our DNA test kits, need help placing an order, or want to speak with our support team, we’d love to hear from you.
How to Reach Us
🕒 Support Hours Monday to Friday: 9:00 AM – 5:00 PM PT Closed on weekends and statutory holidays
📧 Email [email protected] We respond to most inquiries within 1 business day.
📍 Location We’re based in British Columbia and ship Canada-wide. Our services are 100% online—no clinic visit required.
Are You a Health Professional?
We partner with naturopaths, functional medicine doctors, and wellness coaches who want to bring methylation insights into their practice. If you’re interested in collaboration or bulk testing,get in touch here or email us directly.
Send Us a Message
We welcome questions, partnership inquiries, and feedback. Fill out the form below, and our team will be in touch shortly.
Have a Question?
Check out ourFAQ page for answers to common questions about:
How the test works
Sample collection
Report timelines
Data privacy
Refunds & shipping
Still Exploring?
👉How It Works — Learn about the 3-step testing process 👉Pricing — Compare at-home DNA test kits 👉What is Methylation? — Understand the science behind your genes
We’re Here for You
Your health journey is personal. We’re here to support it—honestly, privately, and clearly. Don’t hesitate to reach out.