Last updated: July 1, 2026
MethylationTest.ca respects your privacy and is committed to protecting the personal information you provide when purchasing a testing kit, contacting our team, submitting a biological sample, or using our website.
This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you use MethylationTest.ca or purchase testing services through our reseller platform.
By using this website or placing an order, you acknowledge the practices described in this Privacy Policy.
Depending on how you use our website and services, we may collect the following information:
Your name
Email address
Telephone number
Billing and shipping address
Order and transaction information
Payment confirmation details
Account or order identification numbers
Information provided through contact forms
Consent forms and testing documentation
Sample identification and kit registration information
Communications with our customer support team
Technical information, including browser type, device information, IP address, and website activity
Test-related information required to process the ordered service
Payment card information may be processed by a third-party payment provider. We do not necessarily receive or store complete payment card details.
Certain services require the client to provide a biological sample, such as a cheek swab, blood sample, or another approved sample type.
Samples are identified using order, kit, or laboratory reference information. Clients must follow the sample collection and return instructions supplied with their kit.
Some tests require completed consent forms before the laboratory can begin processing. Missing, incomplete, or incorrectly completed consent forms may delay testing.
Biological samples and test information may be shared with the laboratory or service provider responsible for performing the selected test.
We may use personal information to:
Process and manage orders
Deliver testing kits
Confirm payments
Register kits and samples
Coordinate sample processing with the laboratory
Verify required consent documentation
Communicate about an order or sample
Provide customer support
Deliver or facilitate access to test results
Investigate failed, insufficient, contaminated, or unusable samples
Arrange re-testing when applicable
Improve our website and services
Prevent fraud or misuse
Comply with legal and regulatory obligations
We will only use personal information for legitimate business, operational, testing, support, security, and legal purposes.
MethylationTest.ca operates through a reseller process. This means your order may be placed through MethylationTest.ca while sample analysis is completed by an independent laboratory or testing provider.
Information required to fulfil the order may be shared with the relevant laboratory, testing provider, shipping company, payment processor, technology provider, or service partner.
Test results are delivered through the applicable reseller process. Depending on the service, results may be sent by email, made available through an online platform, or delivered using another secure method.
The laboratory may apply its own privacy, sample retention, quality control, and data management procedures.
Although reasonable care is taken during sample processing, some samples may fail or require re-testing. This may occur because of:
Insufficient sample material
Contamination
Incorrect sample collection
Improper packaging
Damage during transportation
Missing identification information
Missing or incomplete consent forms
Laboratory quality-control requirements
Technical limitations affecting the sample
When a sample cannot be processed, relevant order and contact information may be used to communicate with the client and arrange the next appropriate step.
Prenatal testing may involve additional privacy, identity, consent, medical, and sample-handling requirements.
Prenatal samples must be collected, packaged, and returned using the instructions included inside the prenatal kit. General return instructions on the website or instructions from another testing kit must not be used for prenatal samples.
Failure to follow the prenatal kit instructions may result in delays, sample rejection, or the need for additional samples.
Published turnaround times begin only after all required samples and documentation have arrived at the laboratory and have been accepted for processing.
Shipping time, customs delays, courier delays, sample collection time, missing documentation, consent verification, sample failure, and re-testing time are not included in the laboratory turnaround time.
We may share information with service providers when reasonably necessary to complete an order or operate the website, including:
Testing laboratories
Reseller and order-management partners
Payment processors
Shipping and courier companies
Website hosting providers
Email and communication platforms
Customer support providers
Data storage and technology providers
Professional advisers
Government, legal, or regulatory authorities when required
Service providers are expected to use information only for the services they perform, subject to their contractual, legal, and privacy obligations.
We do not sell personal testing information to third-party advertisers.
MethylationTest.ca may use cookies and similar technologies to:
Keep the website functioning
Remember website preferences
Support shopping cart and checkout functions
Understand website traffic
Measure website performance
Improve the customer experience
Detect security issues
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Personal information may be retained for as long as reasonably necessary to:
Complete the ordered service
Maintain business and transaction records
Provide customer support
Resolve disputes
Meet accounting, tax, legal, laboratory, and regulatory requirements
Protect against fraud
Enforce agreements
Laboratories and third-party testing providers may have separate retention periods for biological samples, test data, consent documents, and laboratory records.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, misuse, loss, or disclosure.
However, no website, email system, electronic transmission, or data storage system can be guaranteed to be completely secure.
Clients are responsible for protecting their account information, order details, email access, and any downloaded test results.
Subject to applicable requirements and identity verification, you may request:
Access to certain personal information
Correction of inaccurate information
Updates to your contact details
Information about how your information has been used
Withdrawal of optional marketing consent
Deletion of certain information where retention is not required
Some information cannot be deleted immediately when it must be retained for laboratory, transaction, legal, fraud-prevention, accounting, or regulatory purposes.
Requests may be submitted using the contact information below.
We may send transactional emails regarding:
Order confirmation
Payment confirmation
Shipping updates
Sample status
Missing documents
Consent requirements
Re-testing
Results availability
Customer support matters
Transactional communications are necessary to administer an order and may continue even when a client has opted out of promotional emails.
Orders involving a minor must be placed or authorized by a parent, legal guardian, or another person legally permitted to provide consent.
Additional consent or identity documentation may be required before a minor’s sample can be processed.
Our website may contain links to third-party websites, laboratories, payment processors, couriers, or service platforms.
MethylationTest.ca is not responsible for the privacy practices, content, security, or availability of third-party websites. Clients should review the privacy policies of those providers before submitting information.
We may update this Privacy Policy to reflect changes to our services, website, laboratory relationships, operational procedures, or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date.
Questions or requests concerning this Privacy Policy may be directed to:
MethylationTest.ca
Email: [email protected]
Website: MethylationTest.ca
